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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. As this is an entry-level technical position at Oracle, a technical degree is preferred i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.)., As a member of the OFS group, you will play an active role in the definition and evolution of our application support practices and procedures. Together we are taking on some of the most interesting challenges in industry today. As part of our customer support business in the Oracle Cloud, we are always looking for better ways to help customers.Responsibilities: Full life cycle support for customer applications hosted on-premise/ Cloud Configuration/ App development / Breakfixes/ Problem root cause/ MonitoringDesired Skills and Experience: Hands on developer experience (programming background) Should understand the Integration between Cloud Services Should have excellent debugging and troubleshooting skills. Should have excellent verbal, written communication, and presentation skills
Keyskills :
sqljavatroubleshootingenvironmentsqlserverlifecyclegraduatelevelproblemsolvingpresentationskillswrittencommunicationcustomersatisfactionustomersupppostsalessuppapplicationsupp