Technical CoE Lead

Job Description

Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.Job DescriptionTechnical COE lead Salesforce Field Service LightningReports to: Technology Solutions & Partnership HeadDirect reports: COE engineersKey interfaces: Offering owners and SMEs across industry verticals, Solution architects, delivery head, digital sales team, account sales team, account delivery teamRole summary : Set up and scale Cyient s technical CoE for Salesforce Field Service Lightning with responsibilities across architecting solutions for deal pursuit and client engagements, PoC development, delivery of client engagements, focused IP/ accelerator development, and mentoring in-house talent in area of expertiseKey Responsibilities:

• Solution delivery
  • Help Project/ Delivery Manager in identifying key technical risks and mitigation plan for the same
  • Help Project/ Delivery Manager in effort estimation and planning
  • Lead delivery in select instances and ensure high levels of client satisfaction during delivery
• Knowledge management, capability building and training
  • Build practice of engineers and architects for respective technical domain
  • Mentor and guide engineers & team leads; nurture and groom in-house budding architects
  • Handle interviews to attract external talent for the role of Solution Architect/ Team Lead
  • Provide best practice advice to customers and team members; write Point of View document on emerging technology trends; conduct internal sessions on Architecture and Technology topics
• Pre-sales & solutioning support
  • Participate in pre-sales process, contribute to creation of effective proposals for large, complex systems
• Architecture definition and PoC development
  • Lead team of engineers to convert architecture and design into PoC (Proof of Concept)
• IP/ accelerator development
  • Design, architect and lead developmentof focused IP/ accelerators relevant to the CoE

Qualifications:

• Bachelors degree in Computer Science or a related field preferred (BE/ B.Tech)
• Masters degree in a related field preferred (ME/ M.Tech, MS, MCA)
• 13-17 years of experience in IT, including at least 5 years in Architecture roles
• Experience in participating in pitches to enterprise customers as Subject Matter Expert
• Experience in driving multi-million dollar technical solutions to meet client business needs in industry verticals such as Utilities, Communications, A&D, Auto, Rail, Medical Devices; managing scale delivery through optimal shoring with high client advocacy
• Expertise in creating technical documents like Architecture views, Design specifications
• Full stack engineering exposure (infra, integration, data, cloud, app), incl. UI/ UX design experience
• Expertise in Architecture consulting engagements Assessment, Blueprint, Roadmap
• Experience in Agile, DevOps methodology, CI/ CD, familiarity with leading DevOps tools
• Experience working in Utilities, Communications verticals preferred; other relevant verticals include industrials, Med devices, Energy
• 10 years of experience in implementing mobile workforce management solutions, including at least 4-5 projects for Salesforce Field Lightning
• Salesforce certified application architect with proficiency in the Salesforce object data model, building custom solutions on the Force.com platform, as well as the integration of Salesforce with other applications
• Experience in running Scrum Agile teams as well as defining/configuring agile tools and processes such as Atlassian Jira, Confluence, Github

Soft skills:

• Ability to deal with ambiguity, able to come out with solution by bringing in clarity & with quality assumptions, adapt and deliver results in unstructured situations
• Take ownership for outcomes; produce high quality work product within deadlines
• Excellent communication and presentation skills; able to elevate technical discussions to business value for senior internal & external stakeholders
• Strong learning orientation; stay abreast of the latest in industry and technology
• Strong team player, able to liaise with diverse set of internal/ external stakeholders

(For internal reference only)About Cyient:

• IT-OT convergence leading digital: Digital transformation is moving from SMAC (Social, media, Analytics, cloud) and CX transformation (Omnichannel, real time marketing etc.) to vertical technology by IT-OT convergence
• Cyient leads the operations and OT space: Cyient helps leading engineering majors in transforming their products, services and operations through digital technologies.
• Presence across sectors: Cyients industry focus includes aerospace and defense, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.
• Marquee customers: Cyient has a diversified base of over 300 customers, including 29 Fortune 500 companies
• Digital business: Cyient has a clear strategy for digital business with bets on key solution areas - Industry 4.0, IoT, RPA, CX/UX, etc. Cyient has a powerful partnerships ecosystem with leading technology firms like Salesforce, SAP, Azure, AWS and a strong investment commitment to scale the digital practice
• Mobile workforce management capabilities: Cyient is one of the first Indian players to build a Salesforce Field Service Lightening practice at scale. Cyient has strong partnerships with Salesforce, Accruent and capabilities on other leading MWM platforms

Employee value prop:

• Great place to work: Cyient offers a fast-paced work environment, competitive pay & rewards for performance and immense growth opportunities
• Opportunity to work closely with executive leadership:
  • COO - Karthik Natrajan (25 years of experience in the engineering industry)
  • Digital BU head - Anand Parameswaran (Senior veteran in Cyient)
  • Digital partnerships head - Pierre Carpentier
  • Global sales head - John Gonsalves
  • VP Communications BU - Aashu Virmani
  • VP Transportation BU - Vivek Srivastava
  • IG partners founder - Hermann Kleyhanns
• Part of a founding team for the digital practice which is expected grow 4x in next few years; Opportunity to create a team and platform from scratch in an entrepreneurial environment and make decisions in alignment with Cyients strategic ambitions

Skills & ExperienceDigital Strategy, Mobile Workforce, Problem Ownership, SalesforceCyient is an Equal Opportunity Employer.Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.,

Keyskills :
capability buildingclient satisfactionsapawstechnology solutionsdigital salesfield serviceadvanced analyticsdigital transformationatlassian jiracomplex systemstechnical discussionsglobal engineering