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| Job Location | Hyderabad |
| Education | Not Mentioned |
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| EmploymentType | Full-time |
275610BRTechnical Operations Expert- SAP BasisJob DescriptionManage ERP system operations in SAP Basis area, associated tools and applications, ensuring their stability and integrity, while meeting customer service levels.Manages the demand and resources delivering the SAP Basis service, responsible for overseeing the service operation team ensuring the coordination of this team in overall Operations planning, delivery and issue resolution within the scope of AMS Service Operation team. Ensures technical consistency of activities and schedules of activities across the Novartis ERP landscape Effective and high quality handling major technical incidents Ensure regular compliance activities like disaster recovery test, cluster failover test are executed successfully Act as a techno- manager for the projects. Ensure timely delivery of the project Responsible for the overall continuous improvement, cost reduction and performance of the services. Responsible for initiating and implementing the automation initiatives Collaborates with the Sourcing Organization on supplier management and establishes/ reviews/ approves key recommendation with external service providers, as needed. Provide support to the service transition review, post- implementation review (PIR)/ post- audit assessment with the stakeholder and continuously improve processes from lesson- learned Provide an escalation and arbitration level for service related relationship issues and problems. Develop and maintain a wish list of all outstanding service improvements and enhancements. Support various IT teams and projects with the best customer services while improving internal operations so that they are cost- effective and efficient. Advises peers and senior management on complex issues, provides complex, contextual advice in order to influence the management of IT Services, applications and systems across business domains.Minimum requirementsA minimum of a Bachelor s degree in Information Technology or equivalent. Language: Fluency (written and spoken) in English English A minimum of a Bachelor s degree in Information Technology or equivalent. Language: Fluency (written and spoken) in English Excellent written and verbal communication and presentation skills 8- 10 years of working experience in SAP Basis operations and projects Minimum 2 years of experience in working on S/ 4 HANA, HANA environment is must Deep know- how of Cluster, DR , HANA HSR concepts, UNIX/ Windows and DB administration experience Experience in support for SAP BI/ BO, BPC is must. Good to have experience in B/ 4 HANA Good to have exposure to SAP LAMA and Solman configurations Extensive experience in handling and resolving major incidents, implementing best practices across the various SAP solutions Experience of engaging and interacting with a wide stakeholder group, including but not limited to end users, Business representative and various IT teams Experience in industrial standard ITIL, SoX, GxP and Data privacyDivisionNBS Business UnitIT NBS CountryIndia Work LocationHyderabad, AP Company/ Legal EntityNov Hltcr Shared Services IndFunctional AreaInformation Technology Job TypeFull TimeEmployment TypeRegular,
Keyskills :
sapbasis erpsystem itservices sapsolutions costreduction operationteam sharedservices customerservice issueresolution management disasterrecovery serviceproviders serviceoperation eni systemoper