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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Greetings from Tech Mahindra !We are hiring for Technical Support Associates (International Voice Process)Employer: Tech MahindraRole: Technical Support Associate (International Voice Process)Work Location: Hyderabad (Hi-Tech City office)Experience: 1 to 6yearsNotice Period: Preferably Immediate joiners.Job DescriptionCandidate should be aware of basic technical knowledge in LAN, WAN and handling basic Internet issues.Troubleshooting of technical related issues and ensure to resolve the issues or queries over the call.Research, diagnose, troubleshoot and identify solutions to resolve customer issues.Candidate should be flexible to work in 24*7 environments (US Shift), comfortable to work in night shifts.Transport facility available (Pick & Drop).5 days working.Core CompetenciesPleasant, professional and courteous personality.Excellent Problem Solving and Customer Service SkillsAbility to think creatively and should have positive attitude.Strong analytical & Interpersonal skillsKey Qualifications & Skills Required:Any Graduate, Diploma or Intermediate with excellent verbal communication skills in English.Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.Min 6 months of Voice Tech Support experience or 12 months BPO or any Voice Calling Experience.Freshers are not eligible.Should be quick learner and self-motivated.Note-Freshers are not eligible.Experience apart from BPO will not be considered.Candidate should carry an original & a Photocopy of the Aadhar card.Interview Walk-in Time 12:00 PM to 3:00 PMContact Person - PrathameshInterested Candidates can directly walk-in to the below mentioned Venue Address with the necessary documents.Interview Venue DetailsTech Mahindra, SEZ Building, Tower 1Opp. to Ananth TechnologiesHi-tech City, Madhapur-500081.Documents Required (Mandatory)Kindly carry an Aadhar Card (Original & Copy).Resume & passport size photoPhotocopy of Educational & Experienced related documents
Keyskills :
troubleshooting routers modem echnicalsupport internettroubleshooting customerrelations