Technical Support Engineer

Job Description

Technical Support EngineerPosting Location : Location CN-RemotePosting date 1 day ago(6/21/2022 5:55 AM)Job ID 95394 Workday ID R-024290 Category Technical Support About the job The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Support Engineer to join us in China. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenShift Container Platform. You will also partner closely with the Engineering team and Red Hats key strategic cloud partners to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and work alongside some of the most talented engineers in the open source world. What you will do
• Provide technical support to Red Hats enterprise customers in Greater China markets (China Mainland, Hong Kong, and Taiwan) for hybrid cloud solutions, mainly Red Hat OpenShift Container Platform, via web portal, phone, and chat
• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
• Maintain a commitment to providing a premium experience for Red Hats customers
• Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
What you will bring
• Contribute to the global Red Hat knowledge database while working on customer issues
• Bachelor s or higher degree in a technical field, preferably in engineering or computer science
• Fluent language skills in Cantonese; excellent written and verbal communication skills in English
• 3+ years of experience working as a support or developer for a Platform-as-a-Service (PaaS) provider
• Experience with Docker, Kubernetes, containers, and Open vSwitch
• Experience with developer workflows, continuous integration (CI) tools like Jenkins, and the continuous deployment (CD) paradigm
• Excellent troubleshooting skills; passion for problem-solving and open source technology
• Ability to communicate clearly and concisely to customers with various levels of technical experience
The following are considered a plus:
• Experience with Linux operating system installation, configuration, upgrades, and maintenance
• Knowledge of Red Hat Enterprise Linux (RHEL) internals like DNS or RSyslog and networking concepts like TCP/IP
• Upstream involvement in open source projects and patches submitted for upstream inclusion
#LI-REMOTE #LI-AY2 About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedDiversity, Equity & Inclusion at Red HatRed Hat s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.Read our complete Statement of Commitment to Diversity, Equity, and InclusionCOVID-19 Community StandardsBeing a Red Hatter means caring for one another and taking steps to protect our colleagues, customers, partners, and communities, even as personal risk tolerances and country regulations vary.Red Hat continues to support vaccination against COVID-19 as one of the best steps we can take to contribute toward ending the pandemic and to keeping one another, our customers and partners, and our communities safe. Globally, our approach is to comply with vaccination or testing requirements in countries with them.Read Our COVID-19 Community StandardsEqual Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Visit the Equal Opportunity Employment PosterVisit the Pay Transparency and Nondiscrimination ProvisionRed Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.,

Keyskills :
red hat enterprise linuxoperating system installationnetworkingoperating systemstechnical supportopen source softwarelan