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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other SoftwareNetwork / System Administration |
| EmploymentType | Full-time |
Establish and maintain an effective and positive relationship with customers Troubleshoot issues and provide technical expertise for internally developed applications and systems, providing customer care support for technical concerns and issues with a results- oriented mindset Ensure technical support and product issues are resolved in a timely manner Identify opportunities and work in parallel with internal resources to provide proactive/ preventative activities and reduce the number of issues experienced to optimize solutions and services Solve problems through logic and ingenuity, working through internal resources and systems Test fixes and perform post- resolution follow- ups to ensure problems have been adequately resolved. Provide documentation and procedures to users to further their use of our applications and systems. Record, track and document customer support issues (reporting) , including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Manage existing customer relationships; identify potential product and services leads within existing customer accounts. Perform special projects as assigned Experience in CRM domain is a plus Experience with - Core Java, web services, Oracle CRM, SQL Conflict- management savvy - focused listener who is dedicated to solving customers concerns and issues with professional composure Stellar troubleshooting skills Able to pick up on technical devices easily/ quick study; learns new skills and acquires knowledge easily Excellent communications and interpersonal skills with the ability to interact and communicate at all levels Strong analytical skills regarding technical issues.,
Keyskills :
sqljavamanagementwebservicescustomercaredocumentationtroubleshootingareacleconflictejavareptinganalyticalaclecrmquickstudy