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Technical Support Engineer

1.00 to 3.00 Years   Hyderabad   28 Dec, 2024
VARUN DIGITAL MEDIA SOLUTIONS PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryTelecom / ISP
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Role: Technical Support EngineerShift: 6:30pm to 3:30am ISTWorkingdays: 5 days per weekWorkLocation: Hyderabad (BEgumpet)Mode: WFO Key responsibilities:
    • Provide technical support for VoIP-related issues through phone calls and emails.
    • Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors.
    • Assist customers with the setup, configuration, and maintenance of VoIP systems.
    • Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime.
    • Collaborate with internal teams to escalate and resolve complex technical issues.
    • Document and track customer interactions and technical issues in the support ticketing system.
    • Conduct regular system checks and preventative maintenance to avoid service interruptions.
    • Stay up-to-date with the latest VoIP technologies, trends, and best practices.
    • Provide training and guidance to customers on VoIP system usage and features.
    Qualifications:
    • Bachelors degree in Telecommunications, Computer Science, Information Technology, or a related field (or equivalent experience).
    • Proven experience as a VoIP Engineer or in a similar technical support role.
    • Strong understanding of VoIP protocols and technologies (SIP, RTP, H.323, etc.).
    • Experience with VoIP hardware and software, including PBX systems, IP phones, and softphones.
    • Familiarity with networking concepts and technologies (TCP/IP, routers, switches, firewalls).
    • Excellent troubleshooting and problem-solving skills.
    • Strong communication skills, both verbal and written.
    • Ability to work independently and as part of a team.
    • Customer-focused with a dedication to providing high-quality support.
    Preferred:
    • Certification in VoIP technologies (e.g., CCNA Voice, CCNP Collaboration, etc.).
    • Experience with VoIP service providers and cloud-based VoIP solutions.
    • Knowledge of network security practices and protocols.
    share your resume :hidden_email, hidden_mobile

Keyskills :
lanip phonesroutingccnanetworkingswitchingvoipwan

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