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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
RESPONSIBILITIES & DUTIESWe are looking for a multi - talented, technically skilled Technical Support Engineer. The Technical Support Manager will be the main point of contact for customer support for applications. The technologically - savvy and customer - oriented Technical Engineer will be a key team member to our quickly growing business.KEY RESPONSIBILITIES:Establish and maintain an effective and positive relationship with customersTroubleshoot issues and provide technical expertise for internally developed applications and systems, providing customer care support for technical concerns and issues with a results - oriented mindsetEnsure technical support and product issues are resolved in a timely mannerIdentify opportunities and work in parallel with internal resources to provide proactive / preventative activities and reduce the number of issues experienced to optimize solutions and servicesSolve problems through logic and ingenuity, working through internal resources and systemsTest fixes and perform post - resolution follow - ups to ensure problems have been adequately resolved.Provide documentation and procedures to users to further their use of our applications and systems.Record, track and document customer support issues (reporting), including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Manage existing customer relationships; identify potential product and services leads within existing customer accounts.Perform special projects as assignedKNOWLEDGE, SKILLS & ABILITIESBachelor s degree, preferably in Computer Science or Information TechnologyMUST HAVE 3 - 5 yearsrsquo experience in development and technical SupportExperience in CRM domain is a plusExperience with - Core Java, web services, Oracle CRM, SQLConflict - management savvy - focused listener who is dedicated to solving customers concerns and issues with professional composureStellar troubleshooting skillsAble to pick up on technical devices easily / quick study; learns new skills and acquires knowledge easilyExcellent communications and interpersonal skills with the ability to interact and communicate at all levelsStrong analytical skills regarding technical issues,
Keyskills :
sql java science management webservices customercare are acle business conflict ejava rep ting analytical aclecrm quickstudy