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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Media / Dotcom / Entertainment |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Key responsibilities: Taking ownership of customer issues reported and seeing problems through to resolution Understand, interpret, reproduce, and diagnose issues reported by the customers. Researching, troubleshooting and identifying solutions to resolve product issues Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues Contributing actively towards knowledge base articles Adherence to strict SLA s Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge The kind of people we look for: 3- 8 years of relevant experience. Strong technical knowledge on: Cloud Technologies AWS, Azure etc. Databases SQL, Oracle, MySQL etc. Operating Systems Linux, Windows etc. Networking Basic networking concepts and troubleshooting Programming knowledge Java, Python (Desirable, not a must have) Prior experience with REST and SOAP calls. Excellent communication skills English written and verbal Strong analytical and logical reasoning for technical troubleshooting Ability to collaborate with cross- functional teams Dev, QA, Infrastructure teams etc. Should be a team player who keeps team s success before individual achievements Gaian Solutions is a 13- year- old product organization and a leading edge provider of products and solutions to the media and entertainment industry. Gaian s products and solutions are deployed across the globe US, APAC, Mexico, Maldives, & India. Today, the company serves businesses as diverse as billion dollar enterprises with corporate communication needs, federal emergency warning centers with real- time alert dissemination requirements, public transport networks broadcasting live streams of information, retail chains looking for sales closures from impactful content experiences as well as entertainment service providers with a constant need to delight consumers. Gaian is all about our people, our values and our way of doing things intangibles that cant be measured or modeled in business terms but that truly make the difference. With close to 250 experienced software architects, consultants, project managers, software, broadcast and media engineers located worldwide our purpose is honored each time we exceed our client s expectations, each time an employee reaches his/ her goals, and each time we contribute to the society positively and make it a better place.,
Keyskills :
networking troubleshooting echnicalsupport datascience contentservices