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Technical Support Engineer(Mandarin Language Expert)

2.00 to 4.00 Years   Hyderabad   16 Jun, 2022
salesforce
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today were delivering the next generation of social, mobile and cloud technologies that help companies redefine the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the Worlds Most Innovative Company according to Forbes and one of Fortunes 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success. Role Scope: Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. Shift Timings: AMER & EMEA Work during European Time zone (12:30 PM - 09:30 PM) IST or (1:30 PM to 10:30 PM) IST - Depending on Daylight Savings Time Work during Amer hours (Pacific Time zone - 08:30 PM/09:30 PM IST) and (Eastern Standard Time - 5.30 PM/6.30 PM IST onwards depending on Daylight Savings Time), work hours can change depending on Business requirementsRole & Responsibilities: Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved. Developing and maintaining technical expertise in assigned areas of product functionality. Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise. Providing feature explanation and Salesforce coding best practices. Managing customer expectations and the customer experience to improve customer satisfaction. Actively maintaining and participating in job-related training activities. Demonstrating the ability to research, document, and prioritize customer issues, using internal tools and partner concern teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment. Multitasking and performing effectively under pressure.Creating and curating knowledge content. Meet the monthly goals on KPIs such as CSAT, Productivity.Experience/Skills Required: BTech/BS degree in a technical field preferred with a strong academic record. 2 to 4years engineering / programming work experience. Lightning Experience - Lighting Web Components & Aura Modern Javascript Apex(Synchronous and Asynchronous) Integration - REST/SOAP/Bulk API Debugging/Troubleshooting Errors Visualforce Sites/Communities/Force.com SOQL/SOSL Deployment- Metadata API/ANT Migration tool/CLI Flows/Process Builder Authentication, SSO/Auth Provider Event driven architecture - Platform Events, Streaming API, Change data capture Field Service Lightning (FSL)Mandate- Mandarin Language Expert - Proficient in Mandarin language in Read, Write n speaking skillsAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .,

Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemsequal employment opportunitycustomer relationship managementevent driven

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