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Technical Support Executive

0.00 to 1.00 Years   Hyderabad   01 Oct, 2019
Fin Infocom Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

  1. Excellent oral and written communication skills, should be able to handle UK customers.
  2. Knowledge regarding basic computer hardware.
  3. Previous experience of any international process with hardware troubleshooting is preferred
  4. Answering phone calls, writing replies to emails and excelling in customer service
  5. Providing technical solutions to different problems of clients by taking the help of different tools.
  6. Ensure that the call comments are properly arranged and suitable information is provided to clients.
  7. The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them
  8. Should have the ability to work in a team and interact with the client.
  9. Providing support to internal and external end users. The job will require to handle inbound calls / Emails / Chats regarding technical issues for end users.Willing to work on rotational shifts

Keyskills :
basic writing hardware communication networking troubleshooting orkforcemanagement hardwaretroubleshooting callcenterdevelopment customerservice customerrelations writtencommunication

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