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Technical support executive

1.00 to 6.00 Years   Hyderabad   07 Jan, 2021
Logix Infosecurity Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

  1. Customer support on call, mail and remote session
  2. Bind to achieve 100% customer satisfaction for support provided to them
  3. Should have knowledge on email, DNS, mail client configuration
  4. Should do close monitoring of infrastructure
  5. Expecting the resource is dedicated and proactive towards assignments
  6. Self motivated, ready to go for working in rotational shift, overtime
  7. Must have enthusiasm and hunger to learn the things related to work, proactive for self training
  8. Should provide high availability as and when required
  9. Team player
Skills
  1. Must have good verbal and written communication
  2. Must have basic knowledge of computer, network
,

Keyskills :
technical supportcustomer servicetroubleshootingcustomer relationsnetworkingcustomer supporthigh availabilitywritten communicationcustomer satisfactiondnsmailbindbasicemailtrainingovertimemonitoringavailabilitycommunication

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