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Technical Support Servicesl2

1.00 to 5.00 Years   Hyderabad   08 Sep, 2019
Ecentric Solutions Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Hello, Greetings from the eCentricHr !! Hiring for one of the CMM Level 5 Company who can join in 0-15 Days. TSS L2 technical support Experience: 1-5 Years Location: Mind Space-Hyderabad Job Description

  • Focus on delivering world class customer service to every customer coming at the ITS Walk-up.
  • Provides Hardware and Application Support.
  • Asset management and tracking of hardware and software.
  • This duty requires knowledge of existing processes.
  • Install and configure firm-standard images on laptops & desktops.
  • Interface with outside customers and vendors as required
  • Follow direction of immediate supervisors or managers to implement new technology.
  • Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
  • Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
  • Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution.
  • Maintains other technology related updates to enhance the customer relationship.
  • Adhering to existing processes.
  • Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets.
  • Adheres to policy and Service LevelTargets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities.
  • Performs password resets and workstation management in Active Directory.
  • Supports and provides training for Audio/Video Conference equipment throughout the office,this would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems).
  • Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required.
Qualifications Required:
  • B. Tech, BE & Engineering Graduates.
  • Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync,Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.
Interested candidate can share your updated Profile as per the below mentioned details Exp: Ctc: Exp ctc: Notice Period: Regards Mary Pramila marypramila.a@ teamlease.com ,

Keyskills :
ideo conference active directory administration customer service service desk active directory asset management service level microsoft office operating systems technical support

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