hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Support Specialist/Desktop Support II

2.00 to 4.00 Years   Hyderabad   03 Sep, 2023
APIDEL TECHNOLOGIES PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Position Description Participates on project teams for assigned projects. Follows appropriate processes and procedures for assigned projects. Provide assistance on multiple projects, Including PC Lifecycle and imaging. Face to Face Customer service, Remote desktop first resolution support model, and White glove support. Installs and maintains basic hardware and software in accordance with prescribed procedures. Prepares system documentation within established standards. Assist on written program documentation, and operation documentation in accordance with standards. Performs technical testing and quality control testing activities in accordance with prescribed procedures. Compares testing results with provided documentation to identify and resolve any discrepancies. Performs day-to-day maintenance activities in assigned area (backups, administration, and hardware maintenance) Recognizes and analyzes problems, determines cause and initiates corrective action or escalates problems to appropriate level within department. Answers phone calls and responding to voice mails, emails, monitoring and managing the online help desk ticketing system, emails, and notifications, creating tickets in Cartegraph for facilities, and then submitting tickets in Service Desk. For newly submitted tickets in Service Desk, ensuring that tickets are assigned to the correct persons or groups and in the proper state. Resolving Service Desk tickets or phone calls if possible, after being trained and provided with the tools to perform those resolution services.Skills Required Answering phone calls, entering tickets in our help desk application, and monitoring them to make sure they are being responded to, and coordination with the other PC Support staff on them. Customer service, White glove support. Punctuality. understanding of hardware and software used in performance of job duties. Has an understanding of the overall operations and architecture of the total system. Possess an adequate level of knowledge of operating systems and application software commonly used in an enterprise environment to provide high levels of support to users. Possess a basic understanding of design/analysis/development/project/infrastructure concepts. Has knowledge of established configuration management, and project methodologies. Analysis, troubleshooting, administration experience in regard to applications, business, database, network (voice, data, video), pc, and servers (operating systems, monitoring software, system software). Configuration, installation, deployment, and implementation of applications, and PCs (operating systems, monitoring software, system software).Skills PreferredExperience Required 3-5 years PCdesktop support technician with Helpdesk experience.Experience PreferredEducation Required High School Diploma or Equivalent

Keyskills :
helpdesk

APPLY NOW

Technical Support Specialist/Desktop Support II Related Jobs

© 2019 Hireejobs All Rights Reserved