Technical Writer 4ProdDev

Job Description

*Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.As a member of the technical writing division, you will organize and prepare information for publication and develop publication concepts for the best communication of subject matter. Review technical information prepared by other staff members for clarity and content. Take an active role in the definition and evolution of standard practices and procedures.Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience., *Team nameOracle HCM and Student Cloud Information Development TeamWhat we do Our team develops and delivers various forms of user assistance including online help, user and implementation guides, release notes, as well as video tutorials, and training courseware for Oracle HCM and Student Cloud products. We also participate in product design and development by providing feedback on customer-facing text in the UI.What you ll do

• Learn a lot
• Learn about our Cloud software applications and technology
• Get familiar with our users and determine what they need
• Stay on top of trends in user assistance, visual communication, and information architecture and use what you learn to constantly innovate and improve
• Advocate for our users
• Review product pages and related product components to ensure usability, quality, and consistency of design
• Review and edit customer-facing UI text including messages, field labels, and tip text to ensure that it helps users prevent mistakes and be successful
• Design and write engaging, clear, and minimalist documentation that s appropriate for software implementers/partners, end users, and system administrators
• Produce content that follows DITA standards and company style standards, maintains a conversational voice, and requires minimal rework during the editing and review process
• Make use of effective visual information design strategies to create infographics, flow diagrams, and other visuals that aid understanding
• Collaborate with a variety of groups, including Product Management, Development, QA, and Strategy, to produce top-notch assets that support product rollout and maintenance
• Manage your time, own your work, and be our team s face to the world
• Manage your own user assistance and product review tasks and deliverables while working with scrum teams in an Agile development framework
• Participate in development discussions and scrum events
• Represent the Information Development team in a variety of cross-product teams and projects
• What you need to be successful
• BA/BS or MA/MS in Technical Communication, English, Instructional Design, or a related field, with 8+ years of experience in writing software documentation and developing related forms of user assistance.

Must have

• Outstanding written and oral communication skills. You must be able to prepare written communication and convey information clearly with an approachable, conversational tone
• Demonstrated proficiency in understanding user requirements and addressing those requirements in documentation
• Experience with and knowledge of a range of visual information design techniques
• Understanding of and experience with DITA. Proficiency in designing and developing content that follows DITA standards
• Ability to quickly learn and communicate technical concepts and procedures
• Ability to effectively multi-task, prioritize, schedule, and meet aggressive deadlines with a proven track record of delivering on time and to quality metrics
• Demonstrated ability to operate independently and as part of a larger, virtual team. Ability to develop working relationships with other internal groups to meet objectives and complete tasks
• Organized, professional, motivated, and deft at making quick decisions
• Proven ability to think critically, solve problems, and take initiative

Nice to have

• Understanding of and experience with human resources business processes. Experience documenting product integrations and REST APIs is a plus.
• Experience with Oracle Applications Cloud services
• Experience working with an XML-based authoring tool
• Passion to stay current with industry trends and related technology
• Broad understanding of and experience with agile software design and management
• A sense of humor is always a plus

Keyskills :
editing documentation contentmanagement microsoftword customerrelations deliveringontime wavesolder onlinehelp flowdiagrams releasenotes productdesign tatementsofworksow