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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 3.0 Lakh/Yr |
| Industry | ducation / Training |
| Functional Area | Pre-SalesCareer / Education Counselling |
| EmploymentType | Full-time |
ABOUT THE ROLEToppr is looking for a Customer Outreach Executive (COE). A COE is the source of getting to knoweach of our customers on a personal level, identifying their needs, and setting up a counselling sessionto help them. COEs make sure they collect all the necessary information from a customer for asuccessful home demo. Also, they are responsible for cascading customers feedback to Topprsconsultants through well-defined processes.So, if you love interacting with people, are extremely student-centric and are committed to spreadpersonalized learning, then we are looking for you.WHY SHOULD YOU JOIN TOPPR Custodian of a bright future: Introduce students to personalized learning. Act as a link betweena student and a counselor and help them achieve their academic goals. As the business grows, you grow: We want Toppr to be built from within. We look at you assomeone with the potential to become a future sales leader. Learn from the best: Learn from leaders whose teams have brought over 25x growth over thelast 2 years. Perks and incentives: We appreciate your efforts by providing exciting perks and incentivestailored specifically for you.HOW YOULL RAMPIn First Week. Understand Topprs journey, mission, values, future outlook, and footprint across India. Spend time with our product and sales experts to get up-to-speed on Topprs product,marketing, and sales strategies. Have mock sessions with experienced team members to gainfirst-hand experience of the customer outreach process.By Day 30. Explain to students how Topprs personalised learning app addresses their needs. Fix at least20 counseling sessions/day with students and their parents at their homes.By Day 90. Coach and mentor your new team members and help them get up-to-speed with Toppr and itscounseling process.KEY QUALIFICATIONS A graduate degree from a reputed institute. Candidates with telecalling experience are preferred. Freshers can also apply. Awareness of the subjects taught from classes 5 to 12 across various boards/curriculumsglobally. Sound knowledge and understanding of the challenges students face inschools/coaching classes. Familiar with operating telephone equipment, automatic dialing systems, and othertelecommunications technologies.WHO YOU ARETo be successful in this role, youll need to have the following skills: Communication: Excellent communication skills in English and/or the regional language. Empathy: Ability to approach any situation with patience and natural empathy. Integrity: As a COE, we entrust you with our Customer Resource Management (CRM) tool andsensitive student-related data. We expect you to handle it with utmost responsibility and care. Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets. Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updatedabout the changes in the educational system.ABOUT TOPPRToppr is Indias leading edtech company with a mission to make learning personalized. Our adaptiveafter-school learning app for classes 5th to 12th is used by over 40 lakh students. We have the widestsyllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child isunique with distinct learning needs. We are building Toppr as an adaptive platform to increaseengagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 byIIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms likeSAIF, Helion, and Eight Roads.
Keyskills :
coachingmarketingenglishsalesmanagementapitalequipmentbusinesscascadingmocksound