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Training & Development

Fresher   Hyderabad   01 Oct, 2025
Confidential
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaCareer / Education Counselling
EmploymentTypeFull-time

Job Description

    Role: Head Training & DevelopmentIndustry: IT Services & ConsultingDepartment: Teaching & TrainingEmployment Type: Full-Time, PermanentCategory: Corporate TrainingWork ShiftFlexible across multiple time zonesNote: No graveyard/night shifts requiredQualificationsA Bachelors degree in any disciplineExperience RequirementsTotal Experience: 5 to 8 yearsBPO Industry: Minimum 4 years of experienceTraining/Teaching English as a Foreign Language: At least 2 years requiredRelevant Sector Experience: Education sector and language training preferredKey Skills & CompetenciesLanguage Proficiency: CEFR Level C1 or equivalentCommunication: Exceptional spoken English skillsPeople & Project Management: Strong interpersonal, stakeholder, and project coordination abilitiesTools Proficiency: Advanced skills in Microsoft Excel and PowerPointFacilitation & Delivery: Skilled in delivering engaging and effective training sessionsNegotiation & Conflict Resolution: Demonstrated strength in resolving conflicts and negotiating with diverse teamsIndependent Contributor: Must be capable of leading initiatives without direct supervisionContent Management: Mandatory experience in managing and curating training contentKey ResponsibilitiesDesign and deliver targeted communication skills training for new hires and existing employeesIdentify skill gaps and provide coaching, mentoring, and tailored training to improve performanceTrack progress through assessments, feedback tools, and managerial discussions to ensure desired learning outcomesMaintain training quality standards and align content with organizational goalsLiaise with internal stakeholders to gather training requirements and communicate program updatesConduct regular training needs analysis to assess departmental and individual development opportunitiesStructure training materials to accommodate varied learning styles and meet specific learning objectivesDrive participation during sessions through dynamic facilitation and adaptive delivery methodsStay informed on emerging trends and best practices in Learning & DevelopmentCollaborate cross-functionally to support process improvements and training effectiveness

Keyskills :
training managementtraining coordination

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