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Training & Quality Manager

Fresher   Hyderabad   13 Jul, 2026
Square Business Services Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Training&Quality ManagerJoin our team as a Training cum Quality Manager where you willbe responsible foroverseeing both Learning & Development and Quality Assurance functions within the organization. This role ensures employees are well-trained, process-compliant, and consistently delivering high service standards. You will drive performance improvement initiatives, conduct audits, and build a culture of continuous learning and operational excellence.Responsibilities:
    • Design and deliver induction training, process training, and refresher programs.
    • Develop and update training materials, SOPs, and quality guidelines.
    • Conduct regular call audits, transaction monitoring, and quality evaluations.
    • Provide structured feedback and coaching sessions to improve agent performance.
    • Analyze quality scores and training effectiveness reports toidentifyimprovement areas.
    • Collaborate with Operations to bridge performance gaps through focused training interventions.
    • Prepare and present weekly/monthly quality and training reports to management.
    • Ensure compliance with client requirements and internal quality standards.
    • Lead continuous improvement initiatives to enhance customer experience and productivity.
    Mandatory Requirements:
    • Immediate availability for joining.
    • Excellent communication skills in Hindi and English.
    • Minimum qualification: Bachelors degree in any relevant field.
    • Minimum5-8years of experience in Training and/or Quality inBPO/Customer Support domain.
    • Strong knowledge of QA tools, audit frameworks, and training methodologies.
    • Excellent analytical, presentation, and coaching skills.
    • Must be flexible and willing to travel between company locations as and whenrequired.
    Perks/Benefits:
    • Professional and growth-oriented work culture.
    • Performance-based incentives.
    • PF & ESIC benefits.
    • Career advancement opportunities.
    Salary:Up to 7,00,000/- per annum (LPA) based on experience andexpertise.About Us:Established in 2012, Square Business Services PvtLtdis a fast-growing professional services company specializing in staffing, BPO operations, and customer experience management. With a workforce of 10,000 employees, we are committed to delivering operational excellence and building strong talent pipelines across domains.

Keyskills :
training managementteam handling

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