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Urgent Hiring For International Chat Process

0.00 to 4.00 Years   Hyderabad   28 Aug, 2023
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaSales / BDCustomer Service (International)
EmploymentTypeFull-time

Job Description

    (Immediate Joiners) About theJob: Are you a customer service professional with an interest in technology If so, this could be the role for you! We are looking for a self-motivated individual with excellent technical background. Our Technical Support Associates will provide Multi-level assistance by diagnosing and troubleshooting issues from our Clients with the goal of providing the best solution. Interview Date : 18th Thursday 2023 Interview Time : 11:30 AM - 5:30 PM Please use the below URLs to join the interview:To join the video meeting, click this link: https://meet.google.com/rab-ntai-qckOtherwise, to join by phone, dial +1 hidden_mobile and enter this PIN: hidden_mobile#JobResponsibilities:
    • Troubleshoot customers issues via Chat, remote access, and diagnostics.
    • Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
    • Troubleshootnetwork and connection issues.
    • Manage customer expectations regarding estimated response times.
    • Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.
    Candidate Profile:
    • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
    • The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
    • Excellent Communication Skills,Problem Solving and Customer Service Skills
    • Strong analytical & Interpersonal skills
    Preferred Skills/Abilities/Exposure:
    • Graduate/Post Graduate
    • Should possess effective and excellentcommunication skills (Verbal & Written)
    • Willing to work in Night Shifts (24/7)
    • 100% Work from Office
    Perk and Benefits:
    • PF and ESI / Health Insurance
    • 2 way transportation both pick up & drop
    • Incentive plans based on performance
    • 5 working days with 2 week off

Keyskills :
international bpochat process

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