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Urgent Hiring For International Voice Process|| WFO|| Hyderabad

1.00 to 6.00 Years   Hyderabad   02 Jan, 2025
Sahasya Global Solutions Private Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Urgent Hiring for International Voice process(Customer Success)Min 2 Years of experience into international callingQualification:102/ 103/Graduates /PGPackage:up to 7.3lpaLocation:HyderabadMode:Work From officeJob Summary:The International Voice Premium Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction.Roles & responsibilities:Handle inbound and outbound calls from international clients, primarily focusing on premium or high-priority customers.Provide assistance with product or service inquiries, troubleshooting, and problem resolution.Maintain professionalism and empathy, ensuring a positive customer experience.Excellent communication skills are a basic requirement.The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time.An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints.Flexible to work in Night shift (US timing)Essential Duties and responsibilities: Process transactions within the shift, take the ownership of the work and work independently with minimum supervisionOther Benefits:Medical Allowance- (5Lakhs - Yearly)Shift allowance- 250 rs per working dayCab facility*2 way Transport*5 days working and 2 week off***References are highly appreciated***For more details,Contact: hidden_mobile -Devi(WhatsApp)

Keyskills :
customer serviceoutbound callinginternational voice processcustomer supportservicecustomervoiceinbound calls

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