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Urgent Hiring for Team Leader Operations at Hyderabad & Pune location

4.00 to 9.00 Years   Hyderabad,Pune   25 Nov, 2024
Tech Mahindra Ltd
Job LocationHyderabad,Pune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    For Any Queries, please feel to reach out: hidden_emailKey Responsibilities:
    • To motivate, develop and mentor team members in a dynamically changing environment
    • Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.
    • Answer operations related queries from the client.
    • Drive process performance to achieve and exceed SLA deliverable.
    • To create a conducive and stimulating environment for the teams to accomplish their goals.
    • Manage expectations of his/her team members and proactively should be able to sense their needs.
    • Represent the organization and participate in client visits and reviews.
    • Ability to drive process, performance & transformation
    • Maintain delivery dashboards with analysis
    • To be a part of the client calibration call to have better understanding of the process
    • Ability to effectively communicate his/her thoughts in a well-organized manner.
    • Should have good communication skills in English
    • Must have excellent product knowledge
    • Should have the maturity and experience to manage his/her team members and serve as a strong second line
    • Should have the required expertise and analytical skills to provide strategic process improvement inputs - (operational excellence)
    • Ownership on Quality performance of delivery
    • Should be open to work 24/7
    • Attrition & Absenteeism management & ownership for control
    • To own, drive and develop the team members for being effective in their role
    • Need to work towards enhancing the customer experience and overall service delivery
    • Meeting client expectation and process metric
    Eligibility:
    • Minimum 2 year in Team Handling
    • BPO Experience is mandatory
    • 3 years experience in the following (Greater the better)
    • English (Excellent in both Speak & written communications)

Keyskills :
csatattritionshrinkageteam handlingoperationsslaahtleader

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