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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
Responds to customer service inquiries regarding company products, features and/or services. Maintains ownership of customer issues directing customer to the appropriate agent when required. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals through constant process alignment. Works with customers and/or distributors to understand and document customer issues . May be involved in pre or post-sales or both.Principal Responsibilities Maintains ownership of customer issues until problem resolution. May be responsible for pre-sales and post-sales service to customers. Identifies and dispatches available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support. Acts as a liaison between the customer and manufacturing, sales, technical support and financial services. Works under limited supervision with little direction from management and adheres to administrative policies and escalation procedures Skills Good telephone etiquette skills Knowledge of products, customer, service, policies and procedures. Good computer skills Working effectively with other teams and departments. Problem solving skills Organizational skills Time management skills. Communication skills,
Keyskills :
roblem solving customer service sales support service sales technical support time management corporate liaison behavioral training customer support