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Urgent opening for Process Trainer (voice) at Hyderabad

3.00 to 8.00 Years   Hyderabad   23 Mar, 2019
Launching Careers
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional Areaechnical / Process Training
EmploymentTypeFull-time

Job Description

Roles and Responsibilities

  • Plans, conducts, coordinates and implements a comprehensive training program for new hires, existing staff and individuals who seek one-on-one assistance
  • Improves training effectiveness by developing new approaches and techniques
  • Liaise with managers to determine training needs and schedule training sessions
  • Design effective training programs
  • Conduct coaching, workshops, individual training sessions etc.
  • Prepare instruction material such as module, summaries, videos etc.
  • Support and mentor new employees
  • Conduct evaluations to identify areas of improvement
  • Monitor employee performance and response to training
  • Devise technical training programs according to organizational requirements
  • Produce training schedules and classroom agenda
  • Determine course content according to objectives
  • Prepare training material for effective training delivery
  • Execute training sessions, webinars, workshops etc. in groups or individually
  • Arrange for and conduct on-site training when needed
  • Keep and report data on completed courses, absences, issues etc.
  • Observe and evaluate results of training programs
  • Determine overall effectiveness of programs and make improvements
Education & Experience
  • Graduates
  • 3+ years of experience in contact center.
  • 2+ years of experience as a trainer in contact center (Customer sales and service training experience)
  • Excellent communications &presentation skills (oral and written), as well as ability to motivate, teach and inspire staff
  • Operational knowledge of MS Office: Excel, Word and PowerPoint
  • Good Understanding of training principles, metrics and delivery parameters.
  • Strong analytical and decision making skills.
  • Self-development skills.
Contact -Trisha - 9326012660Yogita-9699443625Nishita-9082238867Pranali-8169265241Pranali.B-8104282674Neha- 8369650893Manisha-7977295654

Keyskills :
trainingcommunicationenglishdeliveryprocesstrainingmanagementofficesalestrainerdevelopmenttechnicaltrainerbpotrainer

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