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Urgent Requirement For Team LeaderTeam Manager Operations

4.00 to 8.00 Years   Hyderabad   19 Sep, 2019
GlobalEdx Learning and Technology Solutions Private Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 3.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Greetings from GLOBALEDXAbout the company - Reputed TOP MNCs in INDIA !Offers a professional work environment, outstanding challenges, industry competitive compensation, accelerated career growth and overseas opportunities.JOB TITLE : TEAM-MANAGER / TEAMLEADER OPERATIONSJob Location: HyderabadEssential Duties and Responsibilities:

  • Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards
  • Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
  • Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees
  • Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues
  • Effectively manage customer escalations
  • Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency
  • Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution
  • Supervising the performance and providing daily direction to a team of Team Leaders and CSRs to deliver to Organization goals of Service standards and Productivity standards.
  • Increasing the conversion of renewals of insurance policies.
  • Increasing the market share and revenue of renewal business through telesales set up.
  • Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
  • Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees
  • Assisting Management with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues
  • Effectively manage customer escalations
  • Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency
  • Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution
Qualification Required : Any Graduate / MBA
  • Total experience 8+
  • Minimum 1-3 years of experience as a Team Leader in a domestic/international BPO
  • Minimum 2- 6years of experience as a Team Manager in a domestic/international BPO
Applicants who can Join Immediate would be preferable, Max. Notice period consider upto 45daysFor More Details please Contact: HR Minhaj 9951838976Drop your resumes to - hr@globaledx.comNote:If this openings is not matching to your profile please ignore it and Please forward it to your friends who are looking for change.

Keyskills :
shrinkage retention ttritionmanagement teamleading teamhandling teammanagement templatebuilding customerretention teamoperations

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