User Assistance Developer 3

Job Description

*Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Develop hands-on training course labs on a virtualization platform, Create lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. Develop and review certification exam items. Organize and teach course pilots and deliver train-the-trainer events to prepare instructors to teach the course.Follow a prescribed learning plan to gain a thorough understanding of the products technical details and functionality. Job duties are varied and complex utilizing independent judgment. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 5+ years of user assistance development or relevant experience., *Team name Oracle SCM and Procurement Cloud User Assistance TeamWhat we doOur team develops various forms of user assistance including UI help, user and implementation documentation, video tutorials, and training deliverables for Oracle SCM and Procurement Cloud SaaS products. We also participate in product design and development.What you ll do

• Learn a ton
  • Learn about our Cloud software applications and technology
  • Get familiar with our users and determine what they need
  • Stay on top of trends in areas such as user assistance, visual communication, information architecture, multimedia video development, and training development and use what you learn to constantly innovate and improve
• Advocate for our users
  • Collaborate with UX and product team counterparts to achieve simple and intuitive UI design in our software products
  • As part of that collaboration, develop customer-facing UI text including messages, field labels, and tip text that s clear and helps users prevent mistakes and be successful
• Write, create, and build
  • Design and write engaging, clear, conversational, and minimalist DITA-based documentation that follows company style standards and is appropriate for software implementers, end users, and system administrators
  • Make use of effective visual information design strategies to create infographics, flow diagrams, and other visuals that aid understanding
  • Create, edit, and deliver multimedia videos that convey concepts, demonstrate processes, guide decision making, or achieve other learning objectives
  • Develop software simulations that allow users to try out tasks in a controlled environment
• Manage your time, own your work, and be our team s face to the world
  • Manage your own user assistance and product design tasks and deliverables while working with scrum teams in an Agile development framework
  • Participate in development discussions and scrum events
  • Represent the User Assistance team in a variety of cross-product teams and projects

What you need to be successfulBA/BS or MA/MS in Technical Communication, English, Instructional Design, User Experience Design, Interaction Design, or a related field, with at least 4-5 years of experience in writing software documentation and developing related forms of user assistance.Must have

• Outstanding written and oral communication skills; you must be able to prepare written communication and convey information clearly with an approachable, conversational tone
• Demonstrated proficiency in understanding user needs and developing various forms of user assistance that best meet each need
• Understanding of and experience with DITA; proficiency in designing and developing content that follows DITA standards
• Training, knowledge, and experience in user experience design, interaction design, or web design
• Experience working in an XML-based authoring tool and in video development software
• Demonstrated proficiency with a range of visual information design techniques

• Ability to effectively multi-task, prioritize, schedule, and meet aggressive deadlines; proven track record of delivering on time and to quality metrics

• Demonstrated ability to operate independently and as part of a larger, virtual team; ability to develop working relationships with other internal groups to meet objectives and complete tasks
• Professional, motivated, and able to take initiative

• Desire to collaborate with and support your team members to achieve mutual success
• Positivity and empathy

Nice to have

• Experience in instructional design and training development
• Understanding of and experience with supply chain management and procurement business processes
• Broad understanding of and experience with agile software design and management
• Experience in developing and maintaining chatbots
• A sense of humor is always a plus

Keyskills :
java servletsdelivering on timeuse casessupply chain managementuser experience designsupply chainoracle scmproduct designmailing listsflow diagramsstatements of work sow