User Experience Researcher & Team Lead

Job Description

As a member of the User Experience team, you will develop and apply software design/usability processes in the investigation of technical problems. May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation and task and objective analyses. Provide product usability, evaluation and support to product development teams, including the analysis and investigation of applications/systems including tactile methods, visual graphics, web, multimedia, voice response and conversational user interaction. May assist in developing design concept and implementation, providing input on user design considerations. May produce specifications describing user needs and internal structures for product in development.Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area. Typically one year of software engineering or related experience needed.,

• Act as local team lead for a small UX team based in Hyderabad, coordinating with Experience Design managers and local leadership as necessary.
• Collaborate with the Experience Design team and Product Management to help establish a strong usability methodology for NetSuite.
• Work with a multi-cultural, multi-disciplined UX team of Designers, User Researchers and Product Managers in a fast-paced, dynamic, agile environment.
• Educate other teams on research and usability best practices and enable teams to explore basic research activities on their own.
• Propose, plan, execute, and deliver user research and usability activities at NetSuite at various stages of the development life-cycle.
• Deliver customer insights that can easily translate to last-mile product localization that will make our users around the world feel the product was built for them.
• This is a very hands-on role, and includes managing participant recruitment, data collection (includes moderating sessions), data synthesis and analysis, and delivery of findings and recommendations.
• Regular travel within the region to meet with customers and internal teams.
• Keep communication flowing by bringing feedback from customers to the team, and taking team questions back to customers

QUALIFICATIONS/SKILLS

• Degree in the field of HCI, Human Factors, Usability Engineering or related field (advanced degree a plus)
• 6+ years experience doing qualitative and quantitative user research.
• Experience leading a small UX team and working with local managers and leaders.
• Experience working with team members spread across different regions.
• Strong sense of independence, ownership, and initiative. Ability to self-direct and manage what to work on, how to get it done, and when to deliver
• Excellent organization skills and the ability to manage multiple high-profile projects in a fast-paced organization.
• Extensive experience planning and executing different types of research and usability testing activities such as customer visits, requirements gathering activities, survey research, and formative and summative usability evaluations.
• Experience with developing and working with personas.
• Ability to creatively come up with appropriate research and usability methods for given research questions.
• Experience working with a global product, and localization processes is a plus.
• Flexibility to work with geographically distributed teams, including willingness to travel regularly within the JAPAC region.
• Experience working in Agile Development methodology is a plus.
• Outstanding written and verbal communication skills in English. Strong analytical and presentation skills.
• Proficiency in regional secondary languages is a plus.

Keyskills :
msofficeproblemsolvingpresentationresearchdevelopmentanizationskills