USER HAPPINESS AMBASSADOR

Job Description

OUR PURPOSE To make the Pleasure and Benefits of Sports Accessile to All Responsibility of User Happiness Officer As user happiness officer you will deliver world class service and go out of your way to keep your user happy. - Over the telephone , email or personally. A big part of what you will do will be to spread your contagious energy and passion for service. Because they are the most important people in Decathlon India , user happiness officers are required to be role models , energetic and always shining. Here is what we can offer you: A super fun workplace (Young and sports passionate) A workplace where doers are valued over talkers Multiple learning opportunities Real life issues that require fixing Here is what we cannot offer you: A rosy 9 to 5; 5 days a week job A cosy profile with little responsibility Desired Skills and Expertise We re looking for people who always speak and act positively. Patience is one of your virtues and making people Happy comes naturally to you. The main skills or expertise we require are - Clear communication - Responsibility - Sensitivity towards others If you think you are who we re looking for , please write to us immediately. Something unique to Decathlon is the Zig Zag career trek opportunities. Please see below success stories of User Happiness Team who have succefully undertaken a ZIG ZAG Career Carey Thomas , Transport Manager: 4 years in the company and still playing a challenging role , Kick started my carrier being a CHO (customer happiness officer) the heart of Decathlon as we call it , truly the best place to learn where your company stands and what the end user thinks of it.Soon I was encouraged to train the other teams on Customer Interaction and the Basics. I then moved on to Order management and recently taken up a more challenging project on Handling the Last Mile Fulfillment for the Online business , Yes , Transport Manger is what I am today.Where I am and what I do today is because the company believed in me and encouraged me to fail and to fail better so that I could improve and become stronger over the years to come Akshay Achuthan , Sports Leader Thailand: Decathlon is a company of opportunities. My 1st project was in eCommerce as a web marketer online. With customer service a principal value of the company I was given the opportunity to become a CHO (Customer Happiness Officer) , one of the 1st ever in the company ;) The role kept me on my toes with only one goal in mind => Satisfied or Satisfied. A passion for customer service is still helping me in my current role , working as a Sport Leader in Decathlon Thailand Jithin Padmanabhan , User Feedback Leader: I knew Decathlon as a customer initially and the user experience was incredible because of the ever smiling and sportive youngsters. I wished that I could be a part of this unique and fun working atmosphere and my dream came true three years ago. Ever since there was no looking back. The transition from Customer Happiness Officer to Managing a team has indeed opened a world full of opportunities to understand and gain knowledge about customer satisfaction. With autonomy badged on my shoulder I take it as my prime responsibility to ensure customers are happy and satisfied. Decathlon has instilled its trust in me and made me a better person with perspective. Today , I am a proud manager of young dynamic teens and also the User Feedback Leader for Decathlon , India. Decathlon is indeed the best company for any sports enthusiast to work for and I consider myself fortunate enough to get this Dream Job Sukhbarinder Gill , I Get Manager I joined Decathlon SA in Lille , France as an intern in June 2013. I still remember the first day at Office which was luckily a sports day for the entire team. I saw energy , team work and passion on day 1 at the office. I spent a good 6 months as an intern before taking up the role of IT Project manager in Jan 2014 in India. Each day was about making choices that helps our customers better interact with sports. In Decathlon we believe in Zig Zag career growth. Having spent one year and half in India , I got an opportunity to be part of the biggest project for Decathlon Retail in France. This has immensely added value to my professional growth. Today I am back in India and my team is responsible to ensure that each online orders are delivered efficiently to the customers. For me Decathlon is a way of life and not just an organisation I am part of. If one likes freedom at work and have the courage to take risks to make things better for customers , there is no place better than Decathlon! Come join us and help India play more sports ,

Keyskills :
user experiencesuccess stories customer serviceorder management equipment supplysports enthusiast customer interaction