Vacancy for - Lead Customer Care Engineer_IC

1.00 to 4.00 Years Hyderabad 31 Oct, 2022

Job Location	Hyderabad
Education	Not Mentioned
Salary	Not Disclosed
Industry	Pharma / Biotech
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Troubleshoot and solve technical support issues with external customers (via email, screen share, live chat, Communities, phone, etc.)
Create, document and track the progress of new customer issues as they become available
Collaborate with fellow support colleagues and other internal organizations, e.g. development, to achieve superior customer service
Obtain the necessary knowledge and skills to become progressively proficient with responsible products
Be the customer advocate when providing feedback to internal organizations
Look for ways to improve productivity of issue resolution and better ways to help customers

Up to 1 year of experience
English at least on B2 level
Excellent customer facing skills
College Degree in Computer Science, Computer Engineering, or technical equivalent
Very good communication skills and an ability to work with remote teams
Knowledge of at least 1 programming language

Keyskills :
technical supportbasiccalibrationcontrollers

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Vacancy for - Lead Customer Care Engineer_IC

Job Description

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