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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 5 Lakh/Yr |
| Industry | PO / Call Center |
| Functional Area | Technical / Process Training |
| EmploymentType | Full-time |
Hi,Greetings from Launching Careers!We are currently hiring Voice & Accent Trainer for a leading BPO atPocharam.Please find below the job role:Skill Set Requirement:Customer Service Attitude.Customer Experience / Coaching / Training Knowledge & Orientation.Conflict resolution skillsSome exposure of side by side audit & coaching process.Technical knowledge of English communication - grammar, power words / phrases , punctuation etc.Presentation, feedback & coaching skills.Analytical bend of mindReceptiveness to change & accept feedbackInterest in role / motivation factorsPrincipal Duties and Responsibilities:Monitor feedbacks on Communication, Soft Skills & Compliance Parameters.Provide Coaching & Feedback to enhance agent performance on FloorAnalyze Audit data, Compliance & Communication related data. Prepare & Implement (Daily/Weekly & Monthly)action plansAnalyze the Coaching / Training needs of the agents & support them in writing better feedbacksParticipate in calibrations to ensure consistent scoring & feedback delivery approachKeep the reps updated on improvement initiativesConduct Compliance & Communication Awareness sessions for new hiresSupport floor Training Initiatives: Resolution & Communication /Vitality Trainings/Minimum Skills Verification etc.Develop Action plans and report out the improvements on weekly / monthly intervalsIf Interested Contact:Pranali 8169265241Yogita 9699443625Nishita 9082238867Neha 8369650893Pranali 8104282674Trisha 9326012660Manisha 7977295654
Keyskills :
softtrainingkillscustomercommunicationtrainertrainertrainingmanagenentvoicecommunicationtrainerbpotrainingvoicevoicesoftskillsservice