Voice Support Officer

0.00 to 2.00 Years Hyderabad 08 Sep, 2019

Job Location	Hyderabad
Education	Not Mentioned
Salary	Rs 1.5 - 2.0 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

He is responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
He is responsible for rendering useful administrative support to other members of the customer care team.
He is responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
He is responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
His responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

Keyskills :
dministrative support customer care ms office customer service call tracking technical support business solutions

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Voice Support Officer

Job Description

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