VP, CST EO IT Lead

Job Description

Seasoned technology leader responsible for management of Customer Systems Technologies (CST) Enterprise Operations Project management resources in India and Philippines. This position will be responsible for overseeing all aspects of programs including planning, organizing, budgeting, staffing, leading & controlling program activities for Enterprise Operations in Synchrony. This will offer an excellent opportunity to work closely with wide range of groups across business teams, multiple vendors and SYF IT teams to plan and execute on large scale, multi-year strategic & tactical initiatives of the organization.Essential Responsibilities:

• Responsible for the day to day management of Enterprise Operations Customer Systems Technologies (CST) project management resources in India & Philippines.
• Manage business stakeholders in India and Philippines & other EO stakeholders in respective program areas.
• Carry out managerial responsibilities including - planning, hiring, work assignment, appraisal & supervising the CST EO Staff in India and Philippines.
• Partner strategically with CST Application engineering team for Innovation Station initiatives.
• Work closely with business teams on Empowerment station front to maintain a healthy backlog.
• Partner with Business and Application engineering teams in driving POCs of bold solutions through Innovation/Empowerment Station.
• Prepare & own IT Op plan for India & Philippines in co-ordination with CTO teams & Partner with EO teams for program spend planning for SI and Infrastructure.
• Enable Sites in India and Philippines from an IT standpoint in partnership with CTO teams, help drive solutions to complex issues and own wing to wing uptime for the sites.
• Manage overall program budget, monitor & track program activities
• Create clear communication plan at program level - notify stake holders on any ramifications of decisions & issues, design alternatives
• Create & maintain program status reports/dashboards for management & stake holder reviews
• Partner with larger IT teams and Synchrony PMO organization to help develop best practices for SDLC including Agile project management methodology.
• Provide leadership, direction & execution for enterprise operations initiatives leveraging global technology teams
• Partner with key vendors to influence their roadmaps and establish a holistic governance framework
• Perform other duties and/or special initiatives as assigned

Qualifications/Requirements:

• Experience in working with North American Bank in a global setup of diverse team members and IT groups.
• Minimum 15+ years in Information technology with 7 + years of team management & IT Program/Project management experience.
• Bachelor s degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited college or university
• Experience in leading large global teams across geographies and multiple domains
• Experience in creating/managing budget for P&Ls & large multi-year IT programs
• Experience in managing initiatives through varied methodologies cutting across waterfall, Agile as well as Bi-modal
• Experience in Contact Center Technology management & green field setup across geographies
• Excellent vendor management experience
• For internal candidates: Understand the criteria or mandatory skills required for the role, before applying.
• Inform your Manager or HRM before applying for any role on Workday.
• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• Last performance review rating should be atleast Critical Talent.
• Only Level 12 & 13 are eligible to apply

Desired Characteristics:

• Proven ability in Handling complex IT infrastructure, application & system integration projects & programs across geographies
• Ability to build & maintain relationships & partnerships with key stakeholders.
• Should be able to manage diverse teams across locations to effectively deliver on business goals both strategic & tactical
• Strong and demonstrated track record of success in creating a strategic roadmap and rollout of robust IT architectures
• Should be able to communicate effectively to varied audiences changing style and format depending on stakeholder needs
• Proven leadership and effective decision-making capabilities
• Ability to monitor and manage critical path elements of consolidated projects & programs

Grade/Level: 13Job Family Group:Information Technology,

Keyskills :
recagileprojectmanagementcontactcentertechnologyglobalteamscontactcenterteammanagementcomputersciencemanagementitinfrastructureprojectmanagementofsuccessvendrectiveaction