VP - GRE Property Manager, Hyderabad

Job Description

VP (Property Manager Hyderabad) Global Real Estate The Overall Objective of the role is to enhance the value of the property portfolio through effective asset & property management practices in Hyderabad. This position is based at Hyderabad and reporting into GRE-India Location Manager. Key Work Responsibilities: Property Management
• Deliver Day to day Operational Property Management Requirements including Property and infrastructure availability in line with JPM standards ,LOB requirements and key performance deliverables.
• Work closely with security ,technology ,Dining, Transport and other support partners for a holistic delivery of safe and healthy environment to staff and clients.
• Ensure incidents are reported in line with approved protocols and processes and root cause analysis undertaken.
• Support resiliency and Business continuity exercises and work closely with Resiliency team.
• Proactively ensure that property is kept in best shape by continuously walking around, active review of maintenance reports ,required maintenance forecast and inventory , monitoring of optimum space utilization etc.
• Deliver firms sustainability initiatives and energy management goals through renewable energy sources, waste management, Efficient Mechanical and Electrical systems, Energy savings initiatives, etc.
• Drive largescale migration of employees to new campuses and ensure timely exit of the existing premises with seamless coordination with functional teams, LL and external parties
Customer Management / Workplace Experience
• Regular engagement with key LOB Managers & Local management Committee Members in the location in order to get their comments on our service delivery, communicate property management process improvement roll-outs etc.
• Manage building roll-outs user s experience improvement programs ,notices,etc.
• Drive customers focused initiatives such as implementing workplace experience model of property management operations, technology based feedback management, etc
• Drive operationalization of new campus projects with close coordination with the functional teams to ensure seamless customer experience
• Implement hospitality driven service, employee engagement initiatives and create customer wow factor in property management operations
Vendor Management
• Managing the JLL contract service delivery in the city through regular governance of KPIs, CPIs, tracking of cost, monitoring of DSAT and CSAT scores, Prism Ticket analysis, EHS survey etc.
• Ensure strict compliance to local laws, Labor compliance monitoring through monthly Audits.
Landlord Management
• Work closely with LL building management to ensure landlord delivery of base building services including
Critical Infrastructure
• Understand Lessee obligations from the executed leases to ensure seamless lease administration.
Capital Projects Management
• Execute critical asset replacement projects ,Churn projects and manage staff moves as a result of new or refurbishment fit out projects.
• Work closely with D & C Management and transactions teams to assist them locally on new projects.
Qualifications:
• Engineering Graduate or Hotel management Bachelor s degree
• Over all 15 years experience managing Real Estate property operations, preferably major part of this to be from multinational financial institutions.
Core Competencies
• Communications ideas, issues clearly, delivers clear, convincing and well organized presentations, projects credibility and poise even in highly adversarial situation.
• Continually Broadens knowledge of new markets, Environments & Social demands
• Sets clear ,measurable expectations for the facility vendors ,Functions partners ,Holds individuals accountable to the highest standards.
• Manages complex ,Multiple ,continually changing priorities across the portfolio
• Applies Broad knowledge and seasoned experience when addressing complex issues, Takes all critical information into account when making decisions .
• Able to attract and retain appropriate staff to match the needs & characteristics of each property and work effectively with property team, and /or work with 3rd party service providers on staffing.
• Creates a team atmosphere with GRE & 3rd party vendor staff that encourages discussion & creative thinking in search of better business solutions
• Ability to think strategically & holistically about business units unique real estate needs.
• Understanding of how to innovate in real estate service delivery to optimize & improve customer satisfaction/end user experience.
• Understanding of local real estate market ,its best practices and the vendor market place.
• Acts decisively ,Holding others and self -accountable for tasks ,actions and development needs
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Keyskills :
customer relationssafetyproperty managementfacility managementrenewable energy