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Walk-in Drive for the role of Customer Service-Voice/International Chat Process

0.00 to 2.00 Years   Hyderabad   20 Oct, 2022
Bright Info Solution
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job DescriptionFor Voice: (English +Hindi+ Telugu)Exp: 0-4 YearsLocation: HyderabadIntermediate to Any Grad.For International Chat: (Excellent communication)Exp: 0- 5 yearsAny GradLocation: HyderabadWith a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, and transform with us.Direct Walk-in Drive for the role of Customer Service -Voice/International Chat ProcessInterview Timing:(09:30 AM-04:00 PM)Job Location: HyderabadIn this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.Responsibilities:
    • Respond to customer queries and customers concerns.
    • Demonstrates effective, clear, and professional written and oral communication.
    • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
    • Actively seek solutions through logical reasoning
    • Demonstrates strong problem-solving capabilities and assist customers in case of any issues
    • Provide excellent customer service to our customers
    • You should be responsible to exhibit a capacity for critical thinking and analysis.
    • Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
    • Basic knowledge of how digital payments work required
    Qualifications we seek in you-Minimum qualifications:
    • Intermediate
    • Graduate (Any Discipline)
    • Freshers are eligible. Result awaited candidate can apply (2022 Pass outs)
    For Voice Process: English +Hindi+ TeluguFor International Chat: Fluent In English (0 year to 5 year)Preferred qualifications:
    • Previous experience in a customer service role chat/email/voice
    • Effective probing skills and analyzing / understanding skills
    • Analytical skills with a customer-centric approach
    • You should be able to work on a flexible schedule (including weekend shifts)
    Shifts: Day & Night both are available its optional.Note:Please carry your 1 copies of updated Resume, 2 recent Passport photograph and Aadhar card copy.Call/WhatsApp HR Surya hidden_mobile5O1

Keyskills :
voice supportvoice processinternational call centerchat processsemi voice processemail support

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