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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Aviation / Airline |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
About the Role
Real Time Analysts are a key component of the success Ubers Community Operations teams and responsible for assisting our Hyd COEs in achieving SLA and Schedule Adherence goals across multiple LOBs and sites. As well as making recommendations on how to improve SLAs via CSR availability and real-time schedule adjustments.As a Real Time Analyst, youll be the subject matter expert for real-time analysis in monitoring necessary SLA and adherence call outs for all LOBs in our Hyd and VTZ locations.What the Candidate Will Need / Bonus Points
Minimum of 1 year WFM experience preferably in a Real Time environment. Candidates with less experience will be considered if they meet other requirements Experience with Workforce management tools, preferably Verint. Willingness to work weekends, early mornings, late nights, and holidays, in an operational 24/7 environment - depending on the shift proposed
Leading by example - maintain a positive, can-do attitude and encourage others to do the same Exceptional written and verbal communication skill
A keen understanding of the greater org, bug/outage reporting, and basic technical knowhow Excellent analytical, problem solving, data management, Google Sheet/ Excel skills Ability to derive insights from data and recommend actions Strong performance across all productivity and quality KPIs, and a strong evidence of discipline (healthy leave record, punctual, etc.)
,Keyskills :
schedulingslacustomer relationsmanagementreal time analysisdata managementproblem solvingworkforce managementverbal communicationwfmlessexcelbasicbonusanalysisholidaysscheduleavayacsrverint