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Senior Executive - Customer Success

0.00 to 5.00 Years   Hyderabad / Secunderabad, Telangana   25 Jun, 2023
Foundit : formerly Monster (APAC & ME)
Job LocationHyderabad / Secunderabad, Telangana
EducationNot Mentioned
SalaryNot Mentioned
IndustryInternet / E-commerce
Functional AreaCustomer Service /Call Centre /BPO
EmploymentTypeFull-time

Job Description

  • Customer Success Executive
  • The Customer Success Specialist/Executive is a client-facing (HR and Recruiters) role, who works to engage and enable our customers to maximize the full value of the Monster.com platform. As the trusted advisor and advocate for our customers, the Customer Success Specialist manages the relationship and customer health for the assigned customers throughout the post-sales lifecycle. The Customer Success Specialist will guide the customer with best practices and training sessions to drive product adoption.
  • This role requires to partner with Client, Product, Technical Specialists, Marketing and Support teams within Monster.com to enhance customer adoption. To achieve a trusted advisory role for customer, this role requires to be good in domain and technical aspects, ability to learn, research and present.
  • Objectives of this Role:
  • Own overall relationship with assigned clients, which includes managing on-boarding, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data as directed
  • Ability to work in a team and contribute to the overall success of the department
  • Good attention to detail and a consistent approach.
  • Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Success, at all times.
Required Skills and Qualifications:
  • 0-5 years of experience in HR, Customer Service (B2B), Account management (B2B), or Recruitment. (Dot com space knowledge will be a boon.)
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
Note - applying to this role listed with particpating organization, auto registers you to aspire - Indias Premier Virtual Career Fair . The fair will be live between 31 May to 2nd June. aspire is an exclusive opportunity for freshers and young professionals between 0-2 years of experience to network and get shortlisted by leading organizations in India.

Keyskills :
Customer SuccessClient ServicingCustomer SatisfactionCustomer EngagementClient ManagementClient RelationsCustomer Retention

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