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Customer Relationship Manager

0.00 to 2.00 Years   Indore   27 Jun, 2023
TALENT MAX HR & MANGAGEMENT CONSULTANT
Job LocationIndore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Sr. No. Points Details1 Qualification Graduation Mandatory (Full time or Part Time)2 Work Exp 0 To 2+ years3 Working Days 5 days in a week4 Week off 2 Days in a week rotational5 Vertical Service ( CRT ) / Inbound Calling6 Process Voice Only7 Shift Timing (Work from Office) Rotational Shift Start from 7 AM till Midnight 12(Female No Shift beyond 8.30PM)8 Transport NAAge Criteria 22 -30 yrsGeneral Description of the JobThe job involves 1. Identifying, Handling and resolving customer queries and concerns while maintaining expected qualityas per Call2. Documenting / Recording transactions and the necessary follow-up requests with other functions bycompleting forms and record logs3. Understanding multiple products and processes4. Influencing customers to buy or retain product or service by following a prepared script to give productreference informationRole && Responsibilities1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording anappropriate level of information to determine the nature of the query/request and action required.Processing each call accordance with IL standards.2. Provide/take relevant information and update the system/s accordingly. Where the query cannot besuccessfully concluded at the first point of contact, provide the relevant functional area with a clearand concise written/verbal summary of the situation and its priority. Provide the Customer with a clearexplanation of the action taken.3. Ensure complete participation and contribution in organization/process level initiatives that may beimplemented from time to time to improve efficiency4. Ability to understand and handle irate customers5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunicationstechnologies and all applications6. Ability to achieve stretched targets and able to manage the organization standards7. Maintain Superior quality service by following organization standardsEducation Requirements/ Skills1. Any Graduate (Full Time or Part Time)2. 0-3 years of relevant experience of domestic/international BPO3. Strong interpersonal, problem-solving skills and verbal and written communication skills4. Strong computer knowledge and technical skills

Keyskills :
relationship managementcustomer service

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