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Customer Service Agent

0.00 to 4.00 Years   Indore   25 May, 2021
REQPRO CONSULTING SERVICES PRIVATE LIMITED
Job LocationIndore
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

A customer support representatives primary objective is to understand the customers problem and troubleshoot it with an optimal and effective solution.Customer support processes focus on short-term customer goals and do not directly impact revenue and other long-term objectives. Some highlights of their functions are:

  • A customer support teams underlying focus is on problem-solving in the short term.
  • Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
  • Customer support is measured by factors like speed and quality of help received.
  • Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating, and net promoter score.
  • Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business.
  • They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher-order values.
  • Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success.
  • Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score.
Terms -
  1. US / Domestic working shift
  2. International BPO Services
  3. Rotational night shifts.
  4. 5.5 Days working.
  5. Fluent in English.
  6. Immediate joinings, work from office only.
  7. Freshers can apply
  8. Graduate only.

Keyskills :
cold callinggraduateenglishcustomer servicesalesinternational bpooutboundhindidomestic bporesolutionscustomerinboundvoice processhandling customer callsbpoconsultingsupportinternationaldomestic callingcrmcallinghandlingcustomer relat

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