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| Job Location | Indore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Customer Success Manager Location: Indore, IndiaNo. of Hires: 1Experience Required: 8-12 Years Major Responsibility: Relationship Management across all levels in Customer organization Service Review & SLA Management Customer Escalation Management Improving CSAT score Retention & Growth Support in introduction of New Initiatives / Roll out & Cost saving Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Key Performance Indicators: CSAT Score Number of escalations Account Growth & Revenue retained Reduction in ticket rate Cost optimization due to,
Keyskills :
sales customerservice customerrelations marketing onboarding customerescalationmanagement costsaving slamanagement costoptimization escalationmanagement relationshipmanagement optimizationstrategies ustomere