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Customere Relationship Manager

0.00 to 1.00 Years   Indore   31 May, 2019
Blackboard Edutech
Job LocationIndore
EducationNot Mentioned
SalaryRs 1.0 - 2.0 Lakh/Yr
IndustryIT - Software
Functional AreaSales / BDSales Support / MIS
EmploymentTypeFull-time

Job Description

We are looking for a Customer Relationship Manager who can manage our existing clients as well as making new clients.

  • Candidate having sales or marketing background and have a good command on marketing activity will be most preferred.
  • Candidate should be comfortable with handling a big region to promote the service and comfortable with work from home as well.
  • Candidate must have a vehicle.
Knowledge && Skills Required -Desired skills:
  • Action-oriented, self-disciplined and organized.
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards.
  • Ability to communicate clearly with both internal and external customers.
  • Good comprehension skills - ability to clearly understand and address customer issues appropriately.
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
Preferred Criteria:-
  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solver with a passion for excellent customer service.
  • Customer Focus: Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
  • Ability to empathize with and prioritize customer needs.
  • Demonstrates interpersonal skills with a diverse customer base.
  • Demonstrates conflict resolution, negotiation, and de-escalation skills.
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
  • Ability to determine customer needs and provide appropriate solutions.
  • Maintain regular and reliable attendance, including the daily schedule as assigned.

Keyskills :
saleslanningdevelopmentproductmarketingserviceorientation

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