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Job Description

BPO Job DescriptionThere are many jobs in the BPO sector such as those that require you to attend calls, or to make calls, for customer support, making sales, or also for customer retention or for collection of dues. And then there are jobs which are commonly known as back office jobs, team leader position, and other higher management level jobs.This article will give you a brief description of the main types of jobs that are available in the BPO industry. So lets get the ball rolling.Voice processesVoice processes can be either inbound or outbound. In inbound processes youll be handling calls that customer or prospects make. For example, a telecom company outsources its customer support, so in this youll be handling calls from their customers on the telecom companys behalf. One other example would be that a prospect customer is calling to get more information about a product or service.In outbound processes, calls are to be made in order to generate sales or may be to collect dues. For example, a satellite TV company outsources the Telesales department, so in this you would have to make calls to prospect customers in order to generate sales. This type of positions offer good salary with additional incentives for making sales.For voice positions, one must have excellent communication skills, average computer skills, and the ability to solve the customers queries quickly. For this they are also required to have good listening skills and having a neutral accent will only help. Having a neutral accent is nothing but having a clear voice without any influences from the mother tongue that you may have.Non Voice Process / Back OfficeBusinesses outsource not only contact centers but also data processing work and administrative operations. So there comes the need of professionals who will do official work that may include creating reports, preparing spreadsheets of daily sales, data entry in a particular software, etc.Without going into much detail let me put it this way. Work that can be done on a computer system and does not require actual visits or direct face-to-face coordination with clients. Though it may require inter-department coordination and collaboration.For back office processes recruiters generally require you to have good computer skills, communication skills, written skills (If you can write an email without grammar and spelling mistakes that would be fine), etc. Good computer skills here means you should be thorough with the office applications such as MS Word, MS Excel. Whereas good communication is nothing but getting your thought across in a clear and simple way.A back office job requires you do the job fast and with minimal or no errors. For that, a minimum 25 words per minute typing is considered good.Semi Voice ProcessesSemi-voice processes are more or like the voice processes. But with a slight difference. The difference is that in addition to handling calls, they might also have to send emails, or to give chat support, may have send to fax etc.The requirements for these positions are same as the voice processes.Despite many of the protectionist measures that the United States has taken in the past year or so, the job growth in countries such as India, China, Malaysia, and the Philippines is only going northwards.India leads the position with nearly 7075% of the total market share of the total BPO industry. Countries such as the Philippines, Malaysia, and China are fast catching up. Probably, India will remain the market leader. There are two reasons for it. Viz, the IT sector of India is strong and there are a large number of English speakers.There is no argument that BPO jobs pay well. Any graduate or even undergraduate having good communication skills can get job that pay 12,000 to 15,000 INR per month in India. And with experience the salary only increases and so does your position. You could move up the higher positions of Team Leader, or even a Trainer.Below are the approximate annual salary that you will get in various countries. All the below data is courtesyPayscale.comThe calculation is done considering fresher with no experience for Customer Support Representative and Back Office Jobs. Whereas for the team leader position experience of 3 years is considered for calculation.All the figures below are on a per annum basis. The data below is only an approximation and salaries may differ on company size, your skills among other factors.Gmail ID : kavyarawat902@gmail.comContact : 8377889268Thanks & Regards

Keyskills :
contact centersdata entryit sectormarket shareback officecomputer skillsbpocustomer retentionvoice processsemi voicedata processingsatellite tvphotographic memorycustomer supportnon voice process