IT Support Manager

Job Description

You can view all our exciting opportunities here: IT Support Manager Tech and Engineering Why is our IT Support Manager the next step for you Customer Care Manager provides onsite leadership and coordination of Indore technology groups and personnel. Primary role will be to interface and align work priorities from the SRO Service Owner; manage HR on all performance and personnel issues, talent acquisition/retention, training compliance, coordinate on-call schedules to ensure balanced support model; and work with on-site SRO Leadership and HR and facilities escalations. Manage technical teams responsible for supporting applications used for billing or finance operations. How will you add value on a day-to-day basis 24x7 on-call support, as required to ensure production and operational health of critical customer facing systems. Interface with IT teams and interaction with stakeholders across IT and Operations. Establishes work plans, manage assignments on-call schedules, meet or exceed all operational metrics (OLAs and SLAs), as defined for each Service. Ability to collaborate and facilitate troubleshooting of advanced technical issues and work cross-organizationally (Development, Database, Server team, Platform and Product) along with other system application teams to resolve optimization improvement, serviceability and performance improvements identified by the SRO technical teams and SRO Leadership. Interact with internal End Users to address issues in a timely manner. Interaction with stakeholders (IT, Operations) for awareness of events and actions to ensure responsiveness and alignment of priorities within the business. Annual performance reviews of team members.What will make you the ideal candidate- 10+ years of experience in IT support and/or management experience 3yrs supporting a large production environment 3 years supporting customer facing systems (portals) and APIs. Understanding of customer portal architecture and API tiers. Networking Linux/Unix/Windows Basic SQL knowledge Application architecture Agile experience ITIL proficiency Agile/SAFE proficiency Experience planning and managing 24/7 staff scheduling logistics and monitoring adherence to the schedule How is Worldpay changing the world We lift economies and communities by advancing the way the world pays, banks and invests. Since our two companies came together, Worldpay has formed the Merchant Solutions division of FIS. We call it Worldpay, from FIS . In the time you ve taken to read this one sentence, our platforms have processed over 8,000 transactions and this number grows daily. Join us now to realise your own future growth and success. FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today s fast-changing competitive landscape and help our clients run, grow and achieve more for their business. We want all our people to bring their very best self into work, and that means balancing priorities and passions, at work and at home. We create teams without barriers, fostering creativity and innovation - behaviours that we value in everything we do. Would you like to to this job Who Is Worldpay Our purpose is to be the partner for connected commerce for businesses around the world. We do the right thing by providing the best possible service and helping our customers to prosper. How Do We Do It We provide the essential financial tools necessary to support businesses. As our customers approach the new order of commerce, we aim to connect dots the world over, so that whether it requires them to make one connection or fifty, they only need to connect once, through us. This means they re free to focus on their growth and development while we make it happen.What Do We Do We simplify payments by breaking through borders and obstacles to help businesses grow. So it s essential we keep ahead of the curve. This means utilising and developing online payments, merchant apps, mobile, contactless and other technological advancements. We re proud that we lead the way in creating forward thinking, elegant solutions.And we process 31 million transactions every day across the world.We are the number 1 acquirer globally.We operate globally and serve merchants across 146 countries with 25 office locations in our key markets.Find the right job for you Whatever your talent and expertise, we ve got a lot to offer. Match your skills to one of our vacancies.,

Keyskills :
sales technicalsupport sla customerrelations delivery itsupport customercare customerportal capitalmarkets staffscheduling performancereviews competitivelandscape optimizationstrategies applicationarchitecture hr it sql api itil ncallsu