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| Job Location | Indore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associates Degree Travel Percentage : 0%Mainframe Engineer Indore- 4-6 years - JR0129684Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamThis role is a part of our Remote Infrastructure Management Team. Develop core versions of software applications for sale to external clients. Identifies client purchasing requirements and technical specifications through Product Management and/or client representatives. Interacts with engineering groups to assist in design changes to equipment and/or software. Trains and communicates with clients on systems application.What you will be doingDrives issue resolution by making critical decisions that may impact multiple clients processing. Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply. Maintains peak performance at full capacity for all systems. Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments. Recognizes abnormal processing conditions and makes appropriate response decisions. Follows escalation procedures when appropriate to resolve errors in a timely manner. Makes use of available documentation to resolve errors and identifies/implements documentation gaps. Recognizes and implements/automates process enhancements.Mandatory Skill: JCL,VSAM DB2Support project ExperienceShift: 24/7 shiftWhat you bring:Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM s, environments Excellent customer service skills that build high levels of customer satisfaction for internal and external customers Excellent analytical, decision-making, problem-solving, team and time management skills Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors Willingly shares relevant technical and/or industry knowledge and expertise to other resources Ability to persuade and influence others on the best approach to take Ability to multi-task, deal with predefined deadlines Flexibility, versatility, dependability, positive outlook, strong work ethic Resourceful and proactive in gathering information and sharing ideas Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution Ability to use troubleshooting applications and tools for first and second level issues Ability to use and reference system related documentationWhat we offer you
Keyskills :
influence othersproblem solvingerror correctionproduct managementfinancial servicesremote infrastructure managementcustomer serviceissue resolutiontime managementonline privacy