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| Job Location | Indore |
| Education | Not Mentioned |
| Salary | Rs 4.0 - 5 Lakh/Yr |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
this Role is Responsible For:- Manage Day to Day Circle Specific Operations- Meet or Exceed Revenue Goals.- Meet or Exceed all Performance Goals- Meet or Exceed all Productions Goals- Meet or Exceed Revenue Goal.- Meet or Exceed all Supervisor Internal Goals- Manage Assigned Shifts Throughout the Week (proper Escalation, List Management, Strategicseating, Etc.)- Supervise And/or Conduct Cross-trains and Up-trains At the Request of Client Services, Call Centermanager.- Hold Team Meetings On a Regular Basis with the Direct Reports- Document and Communicate System and Business Process Gaps- Ensure Process Operates Efficiently According to Client and Company Measures- Be Directly Responsible Towards Fostering the Development of Your Team By Motivating Them Andensuring Career Advancement and a Long-lasting and Fruitful Relationship of the Team with Thecompany Through Timely & Constructive Feedback and Counseling- Excellent Ability to Demonstrate Innovation and Good Judgment/problem Solvingskills When Making Decisionsdesired Candidate Profile:- Education Qualifications - Graduate in Any Stream- Excellent Command Over English (verbal & Written)- Minimum of 2 Years of Experience as Asst Call Center Manager in International Voice Process.- Experience in Multichannel Customer Experience Channels is Preferred.- 5-6 Years of Total Experience- Basic Computer Skills Required- Basic Understanding of the Windows Operating System & Office Suite (word, Excel, Outlook, Powerpoint,onenote, Bcm, Publisher(std), Vista Mail, Outlook Express)- Understanding of Ops Reportskey Skills- Ability to Motivate and Inspire Agents- Must have a Strong Eye for Detail and a Thorough Understanding of Client Expectations- Must Display Positive Energy, Service Oriented Attitude Towards all Agents- Strong Managerial, Organizational, Prioritization and Classroom Leadership Skills- Ability to Analyze and Improve Work Processes- Possess Team-building Skill- Good Interpersonal Skills RequiredSalary4 Lac To 5 Lac P.A.IndustryITES / BPO / KPO / LPO / Customer Service / OperationsWork Experience4 YearsQualificationOther Bachelor Degree, Other Master Degree, Post Graduate Diploma,
Keyskills :
sales mis accounts tat banking callcenter teambuilding computerskills clientservices customerservice businessprocess equipmentsupply internationalbpo internationalvoice customerexperience nterpersonalsk