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Reservation Associate

2.00 to 3.00 Years   Indore   29 Aug, 2020
Job LocationIndore
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaR&D / Product Design
EmploymentTypeFull-time

Job Description

Job Category Revenue ManagementLocation Sheraton Grand Palace Indore, Omaxe City 1,Village Mayakhedi, Indore, Madhya Pradesh, India VIEW ON MAP Brand Sheraton Hotels & ResortsSchedule Full-timeRelocation NoPosition Type Non-Management/HourlyStart Your Journey With UsWhen you join the Sheraton family, you become a member of its global community. We ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.Job SummaryAssist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information. Assist in the preparation of the agenda and other supporting documents for sales strategy meetings. Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties. Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability. Assist in the implementation of hotel sales strategies in the reservation and inventory systems. Escalate technical questions relating to the reservations and property management systems to the correct support desk in a timely manner. Monitor the compliance with and participation in Company promotions and eCommerce channels.Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.,

Keyskills :
front officesalesfront deskhousekeepingpricingproperty management systemshotel salessales strategyquality assurancemanagement systemsproperty management

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