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| Job Location | Indore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Other SoftwareSales / BD |
| EmploymentType | Full-time |
How will you add value on a day-to-day basis You will be Providing technical guidance for the ITSM Support team members. Provide a local point of escalation to for ITSM system, You will be working closely with the Global ITSM System Managers to ensure consistency of delivery quality and speed. Responsible for support and development of ServiceNow across the Enterprise. Challenge customer requirements to identify and prioritise optimal solutions. Hands-on technical delivery of cost-effective ServiceNow solutions using a range of technical skills. Responsible for the product development and integrations, and ensure they meet requirements. Engagement across the full product lifecycle including design, development, testing and release support. Support the product roadmap development and management. What will make you the ideal candidate You should have Working experience with ServiceNow or similar ITSM tooling in a supportdevelopment analyst role in a medium to large scale enterprise organisation. Proven customer support experience in an IT operations environment including management of own workstack comprising incidents, changes and problem records and escalation procedures. Must have experience of the following ITIL disciplines including: Incident Management, Problem Management, Change Management, Configuration Management, Request Management and Process Automation.
Keyskills :
servicenow splunk rest xml webservices agile sharepoint qlplsql soaphttp li