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| Job Location | Indore |
| Education | Not Mentioned |
| Salary | Rs 5 - 6 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
Dear Candidates,We Have Openings In MNC BPO For Sr Technical Support Executive in Indore Location.Key Responsibilities:Provide exceptional customer support at 2nd line level to internal and external service usersTechnical supportvia phone, email and portal to internal and external users services include (O365, Clarity Connect, Skype for business, Cisco Spark)Ensure effective Incident Management in line defined SLA commitmentsManage our suppliers to ensure incident resolution in line with set SLAsManagement of incident and service requests via case management toolIncident investigation on service platforms on incidents escalated by Level1Working with Level3 support and/or suppliers as and where necessaryIncident troubleshooting and diagnostic workContribute to and maintain the Company Knowledge BaseProvide training and guidance to level1 engineersDrive readiness and incident resolutionSkills/ Requirements:Strong experience in UC Microsoft domain and ICT support in a service provider environmentDegree in Computer Science or equivalent experienceGood Microsoft knowledge is mandatory to succeed in this role (Office365, Exchange Online)ITIL V3 Foundations certified is an advantageDemonstrable experience of incident and problem managementExcellent customer facing communications skills (verbal and written)Strong customer service experienceAbility to work in ahigh-pressure environment with evolving requirements and dynamic schedulesBasic knowledge in Microsoft SQL ServerIf interested, kindly send your fresh resume at email : hr@enhanceplus.orgwith regardsEnhanceplus7024139868
Keyskills :
sla documentation bpo ups ict safety troubleshooting sql mechanical qlserver knowledgebase problemmanagement incidentinvestigation casemanagement customerservice computerscience incidentmanagement customersupport 3rdpartyrelationships