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Technical Support Executive

0.00 to 4.00 Years   Indore   18 Nov, 2020
Bluemoon manpower services
Job LocationIndore
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic),Customer Service (International)
EmploymentTypeFull-time

Job Description

JOB DESCRIPTION JOB FUNCTION AC- Mobile ServicesEXPERIENCE Minimum 6 monthsexperience in customerservice industryDESIGNATIONTSETRAINING DURATION 3 WeeksCONTRACT Permanent Employment INDUSTRY CRM/CallCenters/BPO/ITESSALARY LOCATION MohaliKEY SKILLS:-

  • Excellent selling, communication and negotiation skills
  • Knowledge on VOIP, Hot spot connection
  • Should have basic knowledge on mobile phones and features
  • Knowledge on mobile number portability (port in/port out)
  • Knowledge on Self-care, USSD, IVR and so on
  • Prioritizing, time management and organizational skills
  • Highly motivated and target driven with a proven track record in sales
  • Language proficiency spoken Good Communication skills
  • Outstanding verbal, written and listening skills (English)
  • Understands details of several functions to provide quality service
  • Carefully write/type messages to ensure professional tone
JOB DESCRIPTION & RESPONSIBILITIES Tier 1 Phone Services (AC) responsibilities include same as the in-country India
  • Resolving a Customers technical issues, in a single telephone call, whenever possible, using ACs
troubleshooting protocols outlined in ACs Procedures;
  • Determine customer support eligibility using the iLog tool
  • Inform and offer a support agreement when appropriate
  • Assist customers with enrollment and/or purchase of contractual support agreements;
  • Facilitating service dispatch, replacement, appeasements, and/or upgrade as documented in
ACs Procedures;
  • Escalating calls that are beyond the scope of the training provided to the Advisor
  • Escalating calls to the appropriate AC department as outlined in ACs Procedures
  • Referring customers to other appropriate Suppliers for response
  • Providing warranty validation;
  • Offering AC Care support-related products and technical solutions
  • Notifying appropriate AC departments or third party Suppliers for fulfillment of missing items,
literature, disks or hardware products.Tier 1 Tunes Store Services are Chat or Email Customer Support Services including, but notlimited to, the following specific activities:
  • Resolving a customers Tunes Store post-sales request, using ACs Support protocols as outlined
in ACs Procedures; requests include but are not limited to: account information, purchasinginformation, issues with gifting, issues with specific content, or with account authorization,refund requests and promotion song and video code
  • Referring customers with technical download or compatibility issues to other appropriate web
based self-help resources and / or technical support teams
  • Capturing and submitting feedback-using AC specified contacts (Tier system classifications (root
and sub-root classifications) and issue tracking tools;
  • Maintaining an awareness of potential Tunes Store promotional issues and their potential
impact to ACs business;
  • Providing input for Tunes Store training development;
  • Maintaining a general awareness of AC strengths in the online music and video industry;
  • Adherence to the workforce schedule and performance metrics as set forth herein; and,
  • Provide suggestions to Canned Responses, AC process and procedures.
Tier 1 Tunes Store Services are Phone Support Services including, but notLimited to, the following specific activities:
  • Resolving a customers Tunes Store post-sales request, using ACs Support protocols as outlined
in ACs Procedures; requests include, but are not limited to: account information, purchasinginformation, issues with gifting, issues with specific content, or with account authorization,refund requests and promotion song and video codes,
  • Referring customers with technical download or compatibility issues to other appropriate web
based self-help resources and / or technical support teams.
  • Capturing and submitting feedback-using AC specified contacts (Tier
  • Maintaining an awareness of potential Tunes Store promotional issues and their potential
impact to ACs business;
  • Providing input for Tunes Store training development;
  • Maintaining a general awareness of AC strengths in the online music
  • and video industry;
  • Adherence to the workforce schedule and performance metrics as set forth herein
  • Provide suggestions to Canned Responses, AC process and procedures.
DESIRED CANDIDATE PROFILE
  • Candidate should have good knowledge about Computer
  • Must be 18 years of age or older
  • High School Diploma(12th) or equivalent required
  • Candidate should have excellent Interpersonal skills
  • Open to work in rotational shifts, according to business needs
  • Must pass Operations Validation
  • Candidate should have all relevant document
Interested Candidates can call on mention no.Contact no-9672058591share resume on given mail idmanpowerbluemoon@gmail.com

Keyskills :
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