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Assistant Manager - Collections & Recovery

2.00 to 4.00 Years   Jaipur   23 Nov, 2020
Standard Chartered Bank Ltd
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities

  • Negotiate & collect overdue amount from delinquent customers
  • Ensure amounts collected from the customer are deposited in the branch within the specified timeline
  • Ensure feedback from collection activity is properly updated in Collection System
  • Adherence to Code of Conduct at all times
  • Timely reporting of service issues to the supervisor
  • Follow all related procedures/documentation wherever applicable
  • Timely completion of all training requirements annual refreshers, e-learnings, product refreshers etc.
  • Closure of all customer escalations within applicable TAT
  • Maintenance and timely update of the legal MIS
  • Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.
  • Timely implementation of legal tools
  • Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
  • Ensure that all the accounts are managed in a manner so that:
    • Defined timelines are met
    • Appropriate approvals are in place
    • Continuous feedback given to the local Credit team
  • Maintain relations with the law enforcement agencies for effective recovery of dues
  • Ensure documentation of Foreclosure files as per checklist
  • Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.
  • Maintain stock of property as per applicable processes
  • Maintain periodic Asset verifications reports.
  • Ensure timely update of records for accountholder s change of contact details
  • Achieve targeted results through interface with internal as well as external stakeholders
  • Conduct periodic Collection Agency Audit
  • Exercise adequate control over Agency performance in terms of
    • Recruitment & training of field collectors
    • Managing agency and field collector productivity
    • Capacity Planning
Our Ideal Candidate
  • Graduate with 3-4 years of experience with a minimum of 2 year of relevant experience
  • Good communication skills
  • Excellent Negotiation and dispute resolution.
  • Enthusiastic and strong minded to not succumb to target and benchmarks.
Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salesmisaccountstatbankingcode of conductlaw enforcement

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