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Customer Care Executive

1.00 to 3.00 Years   Jaipur   20 Apr, 2022
EWAY IT SOLUTIONS PRIVATE LIMITED
Job LocationJaipur
EducationNot Mentioned
SalaryRs 1.0 - 1.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    • Managing a team of representatives offering customer support.
    • Overseeing the customer service process.
    • Resolving customer complaints brought to your attention.
    • Creating policies and procedures.
    • Planning the training and standardization of service delivery.
    • Selecting and hiring new staff.
    • Monitoring the work of individual representatives and of the team.
    • Conducting quality assurance surveys with customers and providing feedback to the staff.
    • Possessing excellent product knowledge to enhance customer support.
    • Maintaining a pleasant working environment for your team.

Keyskills :
callingstrong analytical skillscommunication skills

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