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Job Location | Jaipur |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Education / Training |
Functional Area | Sales / BD |
EmploymentType | Full-time |
We are looking for a dynamic customer relationship specialists to support the NIMS Education group. Are you tired of working night shifts Then this role will be a fresh breath of air for you. This role will ensure that customers are satisfied and any escalations are managed gracefully. Responsibilities: Handling the customer email queries. Incoming and outbound communication support. Collecting data for customer satisfaction survey. Following up with customers and confirm whether the customer is satisfied or not with given product by conducting Customer Satisfaction Survey. Handling & listening to irate customers (if any) . Collate and manage customer feedback received via all channels proactively in accordance with the companyrsquos service standards and policies. Generate and manage customer feedback report on a monthly basis. Minimum Qualifications: Excellent English, hindi language (written and oral) and communication skills. Good general knowledge, a curious mind and ability to work independently as well as a part of a team. Candidates from a customer service background (Preferably - BPO/ Call centre/ Hospitality) . Graduate freshers or Experienced - Undergraduate (10th/ 10 2/ 10 3) with minimum 6 months of Any Work experience can apply. Technology / Internet savvy. Willingness and initiative to complete all pending works and not sit back until asked for. Keywords : customer handling , Customer Care, Customer Care Executive , Customer service, Telecalling , customer management , Tele calling, Customer Handling , Customer Relationship Management ,
Keyskills :
customerservice businessprocess sales customerrelationshipmanagement followingup customercare customerhandling servicestandards customermanagement customerrelationship ustomersupp technicalsupp cu